Refund policy

Return and Refund Policy

Last updated: October 11, 2026

Rocha Business Solutions ("we", "us") provides website design and setup, website management, business products, and a platform that connects businesses with independent photographers, videographers and other creators. This policy explains how refunds, cancellations and returns work.

WEBSITE SETUP PLANS (Starter and Pro)

- Refund before work starts: If you contact us before we begin building your website, you will receive a full refund of your setup fee.
- Once work has started: Website setup is custom work. After we begin building, the setup fee is non-refundable.
- If we don't deliver: If we are unable to deliver the website described in your plan, contact us and we will either fix the issue or refund the part of the fee for work not delivered.
- Your domain name and Shopify subscription are separate fees paid directly by you to those providers. We cannot refund them.

WEBSITE MANAGEMENT PLAN

- This plan is billed monthly. You can cancel at any time before your next billing date by contacting us. See our Cancellation Policy for details.
- Cancellations take effect at the end of the current billing period. We do not refund a month that has already been billed.

CONTENT CREATION BOOKINGS (photographers, videographers and other creators)

- Cancelling or rescheduling: If you cancel or reschedule at least 48 hours before the scheduled start time, you will receive a full refund (or the booking will be moved to a new date at no charge). If you cancel less than 48 hours before the start time, the booking fee is non-refundable, because the creator has reserved that time.
- If the creator cancels or doesn't show up: We will offer you a replacement creator or a full refund for the unperformed booking, whichever you choose.
- If you are unhappy with the delivered work: Contact us within 7 days of delivery and describe the problem. We will work with the creator to fix it, such as re-editing or a reshoot where reasonable. If the issue cannot be resolved, we may offer a partial or full refund at our discretion.
- Once you have accepted the delivered work, or 7 days have passed since delivery without a complaint, the booking is final.
- Creators are independent contractors and are responsible for their own work. See our Terms of Service for details.

BUSINESS PRODUCTS (for example, NFC review cards)

- Unused, unprogrammed items in their original condition may be returned within 30 days of delivery for a refund. You are responsible for return shipping unless the item is defective or the wrong item was sent.
- Items that have been programmed or customized for your business cannot be returned.
- If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery and we will replace it or refund you.

HOW TO REQUEST A REFUND, CANCELLATION OR RETURN

Email us at rochabusinesssolutions17@gmail.com with your name, your order number and the reason for your request. Please contact us before sending anything back.

HOW REFUNDS ARE PAID

Approved refunds go back to your original payment method. After we approve a refund, your bank or card provider may take several business days to post it.

YOUR LEGAL RIGHTS

This policy does not limit any rights you have under applicable consumer protection laws, including rights that apply to goods or services that are defective, not as described, or not delivered as agreed.

CONTACT

Rocha Business Solutions
rochabusinesssolutions17@gmail.com