How it works

From first step to fully live.

Here is what happens after you order, step by step: what we do, what we need from you, and how to reach us. Open the service you chose.

New websiteFrom your details to a live store

You already shared your business details before checkout. Most sites are ready for your first preview in 5-7 days. Here is how the build goes.

  1. We review your detailsWe read everything you sent. If something is missing, we email you a short question.
  2. We build your siteWe design and set up your Shopify store using your logo, photos, colors and hours.
  3. You review a previewWe send you a private preview link within 5-7 days. Tell us what to change.
  4. RevisionsStarter includes 2 rounds of revisions and Pro includes 5. We update the site after each round until your included rounds are used or it is ready to launch.
  5. The store is transferred to youYour store becomes yours. Shopify emails you to accept it (see below).
  6. You connect your domainYou buy your own domain (a separate fee, paid directly by you). We send step-by-step directions to buy it and connect it to your site, and you can reach us if you get stuck.

How to receive your Shopify store

When we are ready to hand it over, Shopify sends an email about the store transfer.

  1. Open the email from ShopifyLook in your inbox and spam for a message about accepting your store.
  2. Accept the transferClick the button in the email, then sign in to Shopify or create a free account.
  3. Choose your Shopify planThe Shopify subscription is separate from our fee and is paid directly by you.
  4. Tell us it arrivedReply to our email so we can confirm everything looks right.

Not included in our plansYour domain, your Shopify subscription, any booking or ordering apps, and payment processing fees are paid directly by you. Our plans cover design and setup.

Website management and store you already ownGive us access to your store

Needed for website management ($75/month), or if you already have a Shopify store you want us to work on. You stay the owner, you decide what we can see and change, and you can remove our access at any time. We never need your password.

  1. Sign in to your Shopify adminGo to your store’s admin (the address ends in .myshopify.com/admin) and sign in as the store owner. Only the owner can give access.
  2. Open SettingsClick Settings at the bottom of the left menu.
  3. Go to UsersIn the Settings menu, click Users. You will see Users, Roles and Security underneath it.
  4. Open the Security tabClick Security. Scroll to the section called Collaborator request code.
  5. Copy your collaborator request codeIt is a 4-digit number. Copy it. It lets us send you an access request, and nothing more.
  6. Send us the codeUse the button below to email us. Include your business name, your store address (the .myshopify.com one) and the code.
  7. Approve our requestWe send an access request to your store. Shopify emails you and shows a notice in your admin. Open it, check the permissions we asked for, and click Approve.
  8. Confirm it workedGo back to Settings → Users. Our account now appears in the list. Reply to our email and we will confirm we can see your store.
Email us my code

What access we ask for

We only ask for what we need to do the work. You see the full list before you approve, and you can say no to anything that does not look right.

  1. Products and collectionsSo we can update prices, photos and descriptions.
  2. Online StoreThemes, pages, navigation, blog posts and preferences. This is how we change how your site looks and reads.
  3. Content and filesSo we can upload and place your images and custom content.
  4. Discounts and marketingOnly if you want us to run promotions or emails for you.
  5. AppsOnly if we are setting up or adjusting apps such as booking for you.
  6. Orders, view onlyOnly if you want the monthly sales and traffic report.

What we do not ask forBilling and plan settings, payments, other users and permissions, customer details, domains, or the ability to delete your store. If you need a change to any of those, you make it yourself and we guide you.

How to remove our access
  1. Open UsersIn your admin, go to Settings → Users.
  2. Select our accountClick our name in the list.
  3. Remove itClick Remove collaborator (or Remove user) and confirm. Our access ends right away.

Can’t find something?Shopify renames menus from time to time. Tell us what you see on your screen and we will walk you through it.

Website management · $75/monthWe keep your site updated
  1. Give us accessFollow the step-by-step guide above so we can work in your store.
  2. Send a request any timeUse the Client request tab on our contact page: what to change, which page, and any photos or text.
  3. We do the work and confirmWe reply within one business day and let you know when it is done.

How to cancel

You can cancel website management at any time. There is no contract and no cancellation fee.

  1. Send us a messageUse the button below, or email us with the words “cancel my management plan”, your business name, and the email you used at checkout.
  2. We cancel itWe stop the monthly charge and email you to confirm.
  3. TimingSend your message before your next billing date so you are not charged for another month. Work already done stays yours.
Email us to cancel

Photo and videoYour shoot with a local creator
  1. Your time is heldThe date and time you picked are reserved for you, so nobody else can book that slot.
  2. We confirm with your creatorWe tell your creator about your booking and email you to confirm.
  3. Get readyHave your location, products or people ready. Send us the shot list, parking or entry details, and anything the creator should know.
  4. Shoot dayYour creator arrives at the time you booked.
  5. You get your filesThe finished photos or videos are sent to you by link, within the delivery time shown on your creator’s card.

Need to reschedule or cancel?Contact us as early as you can so we can move your booking.

How we buildModern tools, reviewed by people

We use modern tools, including AI, to build faster and keep our prices low. Every site is reviewed and finished by us before you see it, and we stand behind the result.

  1. AI helps with drafts and speedWe use it for things like first drafts of page text, layouts and routine setup.
  2. A person checks everythingWe review your hours, prices, contact details and claims for accuracy, and fix anything that looks off.
  3. Your information stays privateWe do not put your private business details, logins or customer information into AI tools.
  4. You own your siteOnce it is transferred, the finished site and everything on it is yours.

Questions?

Send us a message and we will reply within one business day. Include your business name so we can find your order.

Send a client request Email us